Valet Clients

Since all of our sharing services are not automated, we have to expect some downtime for certain activities to be completed. These activities can include computer updates, personnel switch-off, and activity regulation. Computer updates are just that, computer updates. These updates need to be completed about once per week for security purposes. Personnel switch-offs are done from shift to shift and happen regularly. This switch-off takes about 15 minutes. Activity regulation or a “Cool Down” period is done so that there is not too much activity going on at any given time. Too much activity within a certain time frame (we’re not sure what that time frame is) can result in your account ending in what is colloquially called “Sharing Jail”. If your account ends up in Sharing Jail, it will be barred from doing such activities like self-sharing. We’ve been in this situation before, and we’re really good at staying out of it.

Perks such as the 5 Free Inventory Pieces will always be dispersed about 8 days after payment is made, every month. There is a good reason for this. This is done to prevent those that sign up for Valet just for the perks and leave before the 7-day refund period every month. I wish there was a better way to do this but this is the best method in our opinion.

Yes, however, we only honor refunds that are submitted within the first 7 days AFTER every billing period. For example, if you got billed on the 5th, you have until the 12th to request for a refund. Unlike other refunds requests in life, a refund through us is very EASY! There's no hoop or fine print to worry about.